Refund policy

FINAL SALE POLICY

All items marked as FINAL SALE are non-returnable and non-exchangeable. They CANNOT be cancelled, modified, or refunded once placed. By purchasing these items. you acknowledge and agree to the following terms. 

  1. No Returns or Exchanges: Final sale items cannot be returned or exchanged under any circumstances.

  2. No Price Adjustments: Discounts applied to final sale items are final; we do not offer additional price adjustments.

  3. Defective Items: If a final sale item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will review the case and, if approved, provide a replacement or store credit.

  4. Order Accuracy: Please review your order carefully before completing your purchase. We are not responsible for incorrect selections or sizes.

  5. Policy Updates: We reserve the right to modify our final sale policy at any time. Updated policies will be effective immediately upon posting.

By purchasing a final sale item, you confirm that you have read, understood, and accepted this policy.

HIJABS – NO RETURNS POLICY

At Lumina the Label, we are committed to offering our customers premium-quality hijabs while upholding the highest standards of care, hygiene, and safety. Due to the nature of this product, we maintain a strict no returns policy on hijabs. This policy is in place to protect the health and well-being of all our customers.

Why We Do Not Accept Returns on Hijabs:

  1. Hygiene & Sanitation:
    Hijabs are worn in direct contact with the hair, face, and skin, making them highly susceptible to exposure from sweat, natural oils, makeup, and other personal products. For hygiene reasons and to prevent any risk of contamination, we are unable to accept returns once a hijab has been purchased.

  2. Health & Safety Considerations:
    Your safety is our priority. To reduce the risk of spreading bacteria, viruses, or allergens, we do not restock or resell returned hijabs. This policy reflects health-conscious practices and aligns with industry standards.

  3. Product Quality & Integrity:
    Once a hijab leaves our care, we cannot guarantee that it has not been worn, altered, or compromised. To ensure every customer receives a brand-new, unused product in perfect condition, returns on hijabs are not permitted.

We appreciate your understanding and support as we continue to prioritize quality, cleanliness, and customer trust at Lumina.